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*Shiga Kogen Ichinose*　Diamondshiga
0269-34-2520
Reservation
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  2. Q&A

Q&A

We have compiled a list of frequently asked questions.

Frequently asked questions and answers

  • 【Hotel / Guest rooms】

    Will my room be cleaned and amenities replaced during my stay?

    It depends on accommodation plans.
    If you are booking a consecutive stay plan, family plan, 50+ plan, eco plan, or B&B;/no meals plan, your …Continue reading
  • 【Hotel / Guest rooms】

    What kind of amenities are provided?

    Bath towels, towels, toothbrushes, and yukata robes are provided.
    Please note that there is a fee for replacing towel sets and bath towels.
  • 【Hotel / Guest rooms】

    Is it okay to wear a yukata inside this facility?

    It's OK.Yukatas are available next to the front desk.
  • 【Hotel / Guest rooms】

    What are the front desk hours?

    The front desk is open from 7:00 to 22:00.
    Please arrive after 7:00 in the morning.
    If you plan on arriving later than 22:00, please contact…Continue reading
  • 【Hotel / Guest rooms】

    Are there smoking rooms?

    There are no smoking rooms.All guest rooms and public spaces are non-smoking.
    Please use the smoking area on the 1st floor.
    If you smoke in …Continue reading
  • 【Hotel / Guest rooms】

    About payment

    Upon check-out, please pay by cash or credit card (Visa or MasterCard).(Drinks, rentals, and other fees are all cash only, except for accomm…Continue reading
  • 【Hotel / Guest rooms】

    Is there a luggage storage area or changing room before and after check-in?

    The large hall on the 3rd floor will be used as separate luggage storage and changing rooms for men and women.
    Please use the safety deposit…Continue reading
  • 【Hotel / Guest rooms】

    What are the check-in and check-out times?

    Check-in is at 3 PM and check-out is at 10 AM.

Reservations and Inquiries

Please contact us if you have any questions.

0269-34-2520