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Q&A
We have compiled a list of frequently asked questions.
0269-34-2520
Frequently asked questions and answers
Are there ski rentals?
Rental ski sets and ski wear are available.
There are no snowboard rentals
Please apply at the front desk.
However, our hotel rentals are qu…Continue readingIf I stay at a B&B without meals, can I have dinner and breakfast as an option?
Dinner:Buffet menu only: 3,000 yen (tax included),
Hotpot of the day + buffet menu 4,000 yen including tax(Reservation required by 10:00 on …Continue readingWhat about heating during the winter?
The entire building is centrally heated.
The heaters in your room can be turned on and off and the fan speed can be adjusted.
Heating may be…Continue readingWill my room be cleaned and amenities replaced during my stay?
It depends on accommodation plans.
If you are booking a consecutive stay plan, family plan, 50+ plan, eco plan, or B&B;/no meals plan, your …Continue readingWhat are the lift opening hours?
Lift operating hours are from 8:30 to 16:30.
Opening hours may change depending on the amount of snow and lifts.
Night games are from 18:30 …Continue readingCan I walk to the ski resort?
Across the parking lot in front of the hotel is the Diamond Ski Resort.(2-minute walk)
The Family Ski Resort is 300m to the left of the hote…Continue readingI heard there are wild monkeys?
Wild monkeys live in Shiga Kogen.
They will enter guest rooms through windows to scavenge for food, so please make sure to close and lock th…Continue readingAre there rental skis for children?
Children's ski, boots and clothing rentals are available.
Sizes and quantities are limited.There is also a rental shop nearby.Do you have slippers and yukata for children?
Children's slippers are available at the front desk.
We also have large size slippers for adults available.
Children's yukatas are available…Continue readingDo you have hair dryers and humidifiers available for rental?
Hairdryers are available for rental next to the front desk.
Humidifiers are available for rental at the front desk.(Both are available in li…Continue readingDo you have massage machines?
There are free massage machines in the rest area next to the men's bath.Can I bring drinks into the restaurant?
Drinks cannot be brought into the restaurant.
Additionally, food and drinks from the restaurant cannot be taken away.Can I get coffee in the lounge?
Complimentary coffee and drinks are available in the lounge.(From 15:00 to 18:00)Are there ski locker rooms?
There is a ski locker room on the first floor.
There are lockers for skis, snowboards and boots.
These are personal lockers, so please set a…Continue readingIs there a sauna?
There are saunas for both men and women.(Hours of operation: 16:00 to 21:00)What is the accommodation fee for children?
Children aged 3 to 12 (elementary school age and younger) are charged half the adult accommodation fee.
Junior high school students and abov…Continue readingWhat about children's meals?
Children's meals (fees apply) are the same as adults' meals.
We do not offer kids meals.What is included in dinner and breakfast?
Dinner consists of five different kinds of hotpot of the day plus a half buffet.(The seat is reserved.)
Breakfast is buffet style (drinks in…Continue readingI'll be coming by car. Where is the nearest interchange?
It is 28km or about 45 minutes from Shinshu Shinshu-Nakano IC Expressway.
After leaving the IC, go through Shiga Toll Tunnel and follow Shig…Continue readingI would like to go to Jigokudani Monkey Park.
You cannot drive to the Monkey Park.There are two ways to get there: via Kamibayashi (25 minutes by car + 25 minutes on foot) or via Jigokud…Continue readingIs there a toilet in the room?
All rooms are equipped with Western-style toilets with washlets.Is this facility barrier-free?
There are two elevators in the facility, but there are stairs in various places and wheelchair access is restricted.What kind of amenities are provided?
Bath towels, towels, toothbrushes, and yukata robes are provided.
Please note that there is a fee for replacing towel sets and bath towels.Is it okay to wear a yukata inside this facility?
It's OK.Yukatas are available next to the front desk.Do you offer courier services?
We can also store parcels at the parcel drop off area in front of the ski locker room, and deliveries can be made from the hotel.(Kuroneko Y…Continue readingWhat are the front desk hours?
The front desk is open from 7:00 to 22:00.
Please arrive after 7:00 in the morning.
If you plan on arriving later than 22:00, please contact…Continue readingWhat about winter tyre equipment?
There is a possibility of snow and ice, so please bring snow tires and chains with you.(2WD vehicles require chains in addition to studless …Continue readingAre there smoking rooms?
There are no smoking rooms.All guest rooms and public spaces are non-smoking.
Please use the smoking area on the 1st floor.
If you smoke in …Continue reading
Reservations and Inquiries
Please contact us if you have any questions.