Q&A

We have compiled a list of frequently asked questions.

Frequently asked questions and answers

【Others】
Are there ski rentals?
The hotel does not offer ski sets, snowboards or ski wear for rent.
2 minutes walk from the hotel.Please use the "Snow Can" rental shop on t…Continue reading
【Others】
I heard there are wild monkeys?
Wild monkeys live in Shiga Kogen.
They will enter guest rooms through windows to scavenge for food, so please make sure to close and lock th…Continue reading
【Others】
Do you offer courier services?
We can also store parcels at the parcel drop off area in front of the ski locker room, and deliveries can be made from the hotel.(Kuroneko Y…Continue reading

Please contact us if you have any questions.

0269-34-2520