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Q&A
We have compiled a list of frequently asked questions.
0269-34-2520
Frequently asked questions and answers
Is Wi-Fi available?
Available free of charge in all rooms and throughout the facility.
The ID and password will be provided at the front desk.If I stay at a B&B without meals, can I have dinner and breakfast as an option?
Dinner:Buffet menu only: 3,500 yen (tax included)
Hotpot of the day + buffet menu 4,000 yen including tax(Reservation required by 10:00 on t…Continue readingWill my room be cleaned and amenities replaced during my stay?
It depends on accommodation plans.
If you apply for the Consecutive Stay plan, Family plan, 50+ plan, Eco plan, B&B/No Meals plan, or Member…Continue readingWhat is included in dinner and breakfast?
Dinner consists of five different hotpots of the day + a half buffet (drinks included).(The seat is reserved.)
Breakfast is buffet style (dr…Continue readingAre there ski locker rooms?
There is a ski locker room on the first floor.
There are lockers for skis, snowboards and boots.
These are personal lockers, so please use a…Continue readingAre there any places to eat outside the hotel?
A Western-style pub called "merge" is located on the first floor of the hotel.Visitors are also welcome.
There are several restaurants in Ic…Continue readingAre there ski rentals?
Ski equipment, snowboards, and ski wear are not available for rent at the hotel.
A 2-minute walk from the hotel.Please use the "SnowCan" ren…Continue readingWhat about heating during the winter?
The entire building is centrally heated.
The heaters in your room can be turned on and off and the fan speed can be adjusted.
Heating may be…Continue readingWhat are the lift opening hours?
Lift operating hours are from 8:30 to 16:30.
Opening hours may change depending on the amount of snow and lifts.
Night games are from 18:30 …Continue readingCan I walk to the ski resort?
Across the parking lot in front of the hotel is Diamond Ski Resort(2-minute walk)
The Family Ski Resort is 300m to the left of the hotel.(3-…Continue readingI heard there are wild monkeys?
Wild monkeys live in Shiga Kogen.
They will enter guest rooms through windows to scavenge for food, so please make sure to close and lock th…Continue readingDo you have slippers and yukata for children?
Children's slippers are available at the front desk.
We also have large size slippers for adults available.
Children's yukatas are available…Continue readingDo you have hair dryers and humidifiers available for rental?
Hairdryers are available for rental next to the front desk.
Humidifiers are available for rental at the front desk.(Both are available in li…Continue readingDo you have massage machines?
There are free massage machines in the rest area next to the men's bath.Can I bring drinks into the restaurant?
Drinks cannot be brought into the restaurant.
Additionally, food and drinks from the restaurant cannot be taken away.Can I get coffee in the lounge?
Complimentary coffee and drinks are available in the lounge.(From 15:00 to 18:00)Is there a sauna?
There are saunas for both men and women.(Hours of operation: 16:00 to 21:00)What is the accommodation fee for children?
Children aged 3 to 12 (elementary school age and younger) are charged half the adult accommodation fee.
Junior high school students and abov…Continue readingWhat about children's meals?
Children's meals (fees apply) are the same as adults' meals.
We do not offer kids meals.I'll be coming by car. Where is the nearest interchange?
It's 28km (approximately 45 minutes) from Shinshu-Nakano IC Joshin-Etsu Expressway.
Exit the interchange, go through Shiga Toll Tunnel, and …Continue readingI'd like to go to Jigokudani Yaen-Koen.
You cannot drive to Yaen Koen.There are two ways to get there: via Kanbayashi (25 minutes by car + 25 minutes on foot) and via Jigokudani pa…Continue readingIs there a toilet in the room?
All rooms are equipped with Western-style toilets with washlets.Is this facility barrier-free?
There are two elevators in the facility, but there are stairs in various places and wheelchair access is restricted.What kind of amenities are provided?
Bath towels, towels, toothbrushes, and yukata robes are provided.
Please note that there is a fee for replacing towel sets and bath towels.Is it okay to wear a yukata inside this facility?
It's OK.Yukatas are available next to the front desk.Do you handle TA-Q-Bin (delivery service) delivery?
We can also accept and send packages via TA-Q-Bin (delivery service) service (at the courier service TA-Q-Bin (delivery service) area in fro…Continue readingWhat are the front desk hours?
The front desk is open from 7:00 to 22:00.
Please arrive after 7:00 in the morning.
If you plan on arriving later than 22:00, please contact…Continue readingWhat about winter tyre equipment?
There is a possibility of snow and ice, so please bring snow tires and chains with you.(2WD vehicles require chains in addition to studless …Continue readingAre there smoking rooms?
There are no smoking rooms.All guest rooms and public spaces are non-smoking.
Please use the smoking area on the 1st floor.
If you smoke in …Continue reading
Reservations and Inquiries
Please contact us if you have any questions.